This Certification Service is Accredited by IAS

(International Accreditation Service)

Overview - ISO/IEC 20000-1:2018 is an international standard for (IT) service management systems (ITSMS) that provides organizations with a framework to deliver quality services. It outlines the requirements and best practices for designing, implementing, managing, monitoring, measuring, and improving ITSMS in order to ensure customer satisfaction. The certification process requires organizations to demonstrate their commitment to meeting the requirements of this  standard by providing evidence of compliance through documented information suitable to organizational needs and contractual requirements.
 
The ISO/IEC20000-1:2018 Certification covers all aspects of service delivery including planning; design; transition; operation; improvement; measurement & analysis; problem resolution & control as well as supplier relationships. Organizations must also have effective communication channels between customers and staff members in place so they can provide feedback on performance levels. Additionally, there should be clear roles, responsibilities and authorities defined within the organization which is responsible for ensuring the successful implementation of the requirements of this standard.
 
Organizations that successfully achieve this certification will benefit from improved effectiveness due to better utilization of resources while delivering higher quality services at lower costs compared to non-certified competitors. Furthermore, it helps build trust among stakeholders since customers know that certified companies adhere strictly to industry standards when providing services such as IT infra support, software maintenance &  support and other services like courier services, airlines and fleet management services etcetera. Finally, achieving this certification demonstrates an organization’s commitment to continuous improvement which further strengthens its reputation in today's competitive market scenerio.
 

Objective - The objective of ISO/IEC20000-1:2018 Certification is for an organization to gain a deep understanding and implementation of Service Management Systems that are in line with international standards. This certification helps organizations to improve their service management initiatives, identify areas of improvement through process optimization, and embed best practices into their operations.
 
This Certification requires knowledge about key processes such as Organization Planning, Risk Management, Design & Development Processes, Operational processes as well as Change Control, etc. so that essential service delivery requirements can be met appropriately to achieve organizational service delivery objectives. The standard mandates evolving and maintaining a knowledge management system to be used by future similar projects to achieve higher and higher effecfiveness. The goal is also to ensure that implementations fully conform with set standards listed by defined lifecycles applicable across industry sectors (ITIL – Information Technology Infrastructure Library). It shall also provide guidance on implementation strategies based on numerous risk factors commonly found in many markets including Business continuity/ombudsperson roles & responsibility among other parameters.
Other important subtasks would include strengthening the PMO team's performance via optimized delivery plans along with SLA agreements amidst customer-centric value propositions based specifically tailored towards services being provided currently or planning future offerings throughout its organizational structures.
 

Benefits –
• Improved service quality and customer satisfaction: An effective IT Service Management System ( ITSMS) provides better control over the processes related to delivering services. By implementing an ITSMS based on the ISO standard, organizations can focus more clearly on meeting customer needs and expectations which will lead to increased customer satisfaction with lesser and lesser service delivery risks.
• Cost savings through efficient operation of information systems: Achieving certification enables organizations to benefit from operational efficiencies such as streamlined workflow processes that reduce redundancies and increase reliability. Greater automation increases efficiency by eliminating manual entry errors leading to cost savings in operations costs.
• Compliance with regulatory requirements for management & security measures : Through the implementation of well-documented procedures and guidelines, the organization meets international standards towards legal compliance.
• Increased employee engagement - Effective communication between managerial roles paves way for improved job descriptions along with seniority placement negotiations amongst employees making them feel engaged within functional boundaries concluding in a productive working environment and eventually producing better outcomes; motivating explorations beyond presumptions innovative thinking creating competitive advantage assets or opportunities upstream/ downstream.* Enhanced data accuracy & availability via automated backups & unified architectures **Increased organizational understanding of vendor capabilities due to allowing seamless workflows without disruptions*** Higher company profile** Identity Protection.