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Registration Services taken for which Standard:
Response
Pleasant Conversation: ExcellentVery GoodGoodAverageBelow Average
Timely & Correctness of Information given: ExcellentVery GoodGoodAverageBelow Average
Response on Emails: ExcellentVery GoodGoodAverageBelow Average
During the Application Process
Sales Visit: ExcellentVery GoodGoodAverageBelow Average
Correct information sharing such as B018 and understanding of processes : ExcellentVery GoodGoodAverageBelow Average
Answering your queries : ExcellentVery GoodGoodAverageBelow Average
Quotation response : ExcellentVery GoodGoodAverageBelow Average
Auditor Allocation B019, Assessments Delivery & Certification Documents
Allocation Information in B019 in advance ExcellentVery GoodGoodAverageBelow Average
Punctuality of Assessors reaching site: ExcellentVery GoodGoodAverageBelow Average
Audit Quality: ExcellentVery GoodGoodAverageBelow Average
Auditor Professional Conduct: ExcellentVery GoodGoodAverageBelow Average
Team Leader brief you about the methodology of assessment: ExcellentVery GoodGoodAverageBelow Average
Timely provision of Assessment Reports: ExcellentVery GoodGoodAverageBelow Average
Presentation Quality of Report and Correctness: ExcellentVery GoodGoodAverageBelow Average
Timely delivery of Certificate: ExcellentVery GoodGoodAverageBelow Average
Correctness of Certificates: ExcellentVery GoodGoodAverageBelow Average
Value
Price Competitiveness: ExcellentVery GoodGoodAverageBelow Average
Correct invoicing, Taxes etc.. ExcellentVery GoodGoodAverageBelow Average
Handling of your Complaints, if any
Acknowledgement on your complaints: ExcellentVery GoodGoodAverageBelow Average
Timely Resolution of your complaints ExcellentVery GoodGoodAverageBelow Average
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