BSCIC is committed to achieving the Compliance of the training courses conducted and communiqués available time to time throughout their business operations whilst ensuring compliance with applicable laws & regulations of Training Organization and relevant accreditation body requirements.

BSCIC endeavours to achieve operational excellence, enhancement of customer satisfaction and continual improvement in its processes associated with the Management Systems Training services.

BSCIC endeavours to provide its services with utmost professionalism maintaining Impartiality and business ethics, thus ensuring the objective of its Management System Training services.
 

BSCIC’s Impartiality Management decisions are based on objective evidence obtained during imparting training, not on the basis of bias or prejudice caused by influence of different interests of individuals or other involved parties. Threats to impartiality are identified, reviewed and controlled by the Advisory Committee for Safeguarding Impartiality and Business Ethics.

BSCIC has identified following impartiality principles to safeguard the management of impartiality.

Competence - BSCIC adopts a policy of recruiting personnel who possess suitable qualifications and appropriate training and experience. It assesses the resources required to undertake each training and assign suitably skilled staff, provide a good distribution of skills to training tasks.

Responsibility - When considering responsibility to assess sufficient objective evidence upon which to base a training certification decision, BSCIC refers to fairness, complacent, and factuality. Decisions are taken only bases on the exam output include everything that is necessary to determine or demonstrate the truth of an assertion.
 

Confidentiality - BSCIC ensures that information is accessible only to those interested parties authorized to have access and specific rules are established for trainers, administrative staff and other interested parties. Information related to customers are not used or disclosed for purposes other than registration of the other management system trainings without the client’s explicit consent, or where there is a legal justification to do so.

Responsiveness to complaints - All complaints will be investigated and responded as per specified TAT. The complaint handling process recognizes the need to be fair to both the complainant and the organization or individual against whom the complaint is made and, if the complaint is found to be valid, reasonable effort will be made to resolve the complaint by appropriate measures.