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Management Systems Training  

Internal Auditor Training Courses - IT Service Management System (ITSMS)

TRAINING
    Internal Auditor Training Course: ITSMS 20000-1

PARTICIPANTS RECEIVE:

  • ITSMS Slides including Exercises
  • ITSMS 20000-1 standard
  • Certificate of course completion

DURATION:

2 DAYS

LEARNING OUTCOMES

By the end of the course you will be able to understand:

Knowledge of the techniques & tools used in IT Service Management System (ITSMS).

Understand and prioritize the vulnerabilities and potential threats to an organization.

Plan, conduct, report and follow up an Information Technology Service Management system
Understand what all an ITSMS policy should contain.
Describe the key processes required for an IT Service Management System (SMS).

WHO SHOULD ATTEND?

  • Delegates who want knowledge to begin performing internal ITSMS audits
  • Those who need to understand the techniques & tools used in Information Security System
  • Risk, Information security, IT and Operations Managers and Consultants.
  • Those who want a thorough understanding of ITSMS 20000-1
  • IT Service Professionals
  • ITSMS Process Owners

COURSE CONTENT AND STRUCTURE:

Course starts at 9:00 A.M. and ends approximately at 6:00 P.M. The course includes a series of presentations, Examples, Exercises involving group activities, Brain Storming, Case Studies, Readings and Sharing of Practical Experiences.

Maximum attendance: 20 Delegates.

ELIGIBILITY?

No specific knowledge or experience is required

COURSE FACILITATORS:

All course facilitators are highly qualified and experienced both in training and assessment of Business Continuity Management Systems. We strongly believe that the experience in Business Continuity Management Assessment and Training skills is a right combination to deliver a practical training course. They are selected on their ability to make BSCIC courses practical, enjoyable and interactive.

The key content include:

Understanding of ITSMS best practice.

Designing, Planning and implementing your own ITSMS

Creating Business Continuity Policies, objectives and processes.

Range of application for a ITSMS
Performing an ITSMS Internal audit
Audit programming
Reporting the audit
Responsibilities of an auditor
orrective action and follow-up

HOW TO APPLY?

To apply for this course please obtain/download our Participant Nomination Form and mail to training1@bsc-icc.com or APPLY ONLINE. Please make advance payment* to reserve a seat in our course. For any cancellation please request at least 2 days in advance to the commencement of the course. Transfer of Nomination is acceptable.

* BSCIC reserves right for no refunding the advance fee paid in case the request for cancellation is received late.

 
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