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Management Systems Training  

Awareness Course - Environmental Management System (EMS)

TRAINING
    Awareness Course: ITSMS 20000-1

PARTICIPANTS RECEIVE:

  • ITSMS Slides including Exercises
  • ITSMS 20000-1 standard
  • Certificate of course completion

DURATION:

1 DAY

LEARNING OUTCOMES

By the end of the course you will be able to understand:

Knowledge of the techniques & tools used in IT Service Management System (ITSMS).

Understand and prioritize the vulnerabilities and potential threats to an organization.

Plan, conduct, report and follow up an Information Technology Service Management system
Understand what all an ITSMS policy should contain.

WHO SHOULD ATTEND?

Those who want a thorough understanding of ITSMS 20000-1

Those who need to understand the techniques & tools used for Business Continuity.

IT Service Professionals
ITSMS Process Owners

COURSE CONTENT AND STRUCTURE:

Course starts at 9:00 A.M. and ends approximately at 6:00 P.M. The course includes a series of presentations, Examples, Exercises involving group activities, Brain Storming, Case Studies, Readings and Sharing of Practical Experiences.

Maximum attendance: 20 Delegates.

ELIGIBILITY:

No specific knowledge or experience is required.

COURSE FACILITATORS:

All course facilitators are highly qualified and experienced both in training and assessment of ITSMS. We strongly believe that the experience in IT Service Management Systems Assessment and Training skills is a right combination to deliver a practical training course. They are selected on their ability to make BSCIC courses both practical and enjoyable

The key content include:

Tools & Techniques used for IT Service Management Systems.

Understanding how ITSMS can enhance the organizational value

Range of application for an ITSMS.

HOW TO APPLY?

To apply for this course please obtain/download our Participant Nomination Form and mail to training1@bsc-icc.com or APPLY ONLINE. Please make advance payment* to reserve a seat in our course. For any cancellation please request at least 2 days in advance to the commencement of the course. Transfer of Nomination is acceptable.

* BSCIC reserves right for no refunding the advance fee paid in case the request for cancellation is received late.

 
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