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Home > Feedback>Customer Feedback Questionnaire
Customer Feedback Questionnaire - BSCIC  

 

CUSTOMER FEEDBACK QUESTIONNAIRE
* fields are mandatory
Customer Name *
  Address
  Phone *
  Fax
  E-mail *
  Website
  Customer Representative
 
Designation
 
Registration Services taken from BSCIC
   
ISO 9001
ISO 14001
OHSAS 18001
Others
Feedback Elements & Scores:  5 - Excellent, 4 - Very Good, 3 - Good, 2 - Average, 1 - Below Average

Response

 
Pleasant Conversation
Excellent
Very Good
Good Average Below Average
 
Timely & Correctness of Information given
Excellent
Very Good
Good Average Below Average
 
Response on Emails
Excellent
Very Good
Good Average Below Average
During the Application Process
 
Sales Visit
Excellent
Very Good
Good Average Below Average
 
Correct information sharing such as B018 and understanding of processes
Excellent
Very Good
Good Average Below Average
 
Answering your queries
Excellent
Very Good
Good Average Below Average
 
Quotation response
Excellent
Very Good
Good Average Below Average
Assessor Allocation B019, Assessments Delivery & Certification Documents
 
Allocation Information in B019 in advance
Excellent
Very Good
Good Average Below Average
 
Punctuality of Assessors reaching site
Excellent
Very Good
Good Average Below Average
 
Assessments Quality
Excellent
Very Good
Good Average Below Average
 
Assessor Professional Conduct
Excellent
Very Good
Good Average Below Average
 
Timely provision of Assessment Reports
Excellent
Very Good
Good Average Below Average
 
Presentation Quality of Report and Correctness
Excellent
Very Good
Good Average Below Average
 
Timely delivery of Certificate
Excellent
Very Good
Good Average Below Average
 
Correctness of Certificates
Excellent
Very Good
Good Average Below Average
Value
 
Price Competitiveness
Excellent
Very Good
Good Average Below Average
 
Correct invoicing, Taxes etc..
Excellent
Very Good
Good Average Below Average
Handling of your Complaints, if any
 
Acknowledgement on your complaints
Excellent
Very Good
Good Average Below Average
 
Timely Resolution of your complaints
Excellent
Very Good
Good Average Below Average
 
 

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